Terms of service
TERMS AND CONDITIONS
Effective from 12 June 2026
1. General
These terms and conditions apply to Parkanon Muovituote Oy's online store and orders placed through the online store.
Seller:
Parkanon Muovituote Oy
Business ID: 0934715-8
Address: Fennokatu 10, 39700 Parkano, Finland
Telephone: +358 45 234 3645
Email: tony.kirjonen@parkanonmuovituote.fi
The online store sells products to companies and private individuals aged 18 or over in the EU. These terms and conditions apply to ordering products from our online store and to corresponding deliveries.
The customer must read these terms and conditions, delivery policy, returns policy, and privacy policy before placing an order. By placing an order, the customer accepts the terms and conditions in force at the time.
We reserve the right to amend these terms and conditions. The terms and conditions in force at the time the order was placed apply to the order.
2. Customers
Companies and private individuals aged 18 or over may use the online store.
A consumer customer means a customer who makes a purchase primarily for a purpose other than their business activity.
A business customer means a customer who makes a purchase for use by a company, organization, or business activity. The 14-day right of withdrawal under the Consumer Protection Act does not apply to orders placed by business customers unless separately agreed in writing.
3. Products and Prices
The characteristics, dimensions, materials, prices, and availability of products in the online store are presented on each product page or in connection with the order.
Product prices include the value-added tax in force at the time, unless otherwise stated. The amount of value-added tax is shown in the shopping cart and order confirmation.
We reserve the right to change prices, product information, and delivery charges. The customer must check the order contents, prices, and delivery charges in the shopping cart before confirming the order.
If there is an obvious pricing, product, or system error in the online store, we reserve the right to correct the error or cancel the order. We will inform the customer of such a situation as soon as possible.
4. Ordering and Formation of the Agreement
Products are ordered in the online store by adding them to the shopping cart, providing the required customer and delivery information, selecting the delivery and payment method, and confirming the order.
The customer is responsible for providing accurate and up-to-date information for the order. Parkanon Muovituote Oy is not responsible for delays or failure of delivery if the customer has provided incorrect or incomplete information.
The order becomes binding when the customer has confirmed the order and the payment has been approved by the selected payment service. We will send the order confirmation to the email address provided by the customer.
If, for some unexpected reason, we are unable to confirm the order or deliver the ordered product, we will inform the customer as soon as possible.
5. Payment and payment methods
The payment methods available in the online store are displayed at checkout when paying for the order.
The available payment methods are:
- Visa
- Mastercard
- American Express
- MobilePay
- Siirto
- Apple Pay
- Google Pay
- Klarna
- Walley B2B invoice / Walley business invoice
Not all payment methods may be available to all customers, for all purchases, or in all delivery areas. The availability of the payment method is confirmed at checkout when making the payment.
6. Payment service provider
Paytrail Oyj (2122839-7) provides payment intermediation services and payment services in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on the bank statement or card bill and transfers the payment to the merchant. Paytrail Oyj is licensed as a payment institution. In the event of complaints, we ask you to contact the product supplier first.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telephone: 0207 181830
paytrail.com/kuluttaja/tietoa-maksamisesta
7. Card and mobile payments
For card and mobile payments, the card and mobile payment methods displayed at the online store’s checkout can be used, such as Visa, Mastercard, American Express, MobilePay, Siirto, Apple Pay, and Google Pay.
Card and mobile payments are processed through Paytrail’s payment service. The terms of the respective payment methods, card companies, payment applications, and payment service providers apply to the payment methods.
8. Klarna
You can select Klarna as your payment method. Klarna will provide you with the exact payment terms. For more information or questions about payments, visit Klarna’s website.
When the customer selects Klarna at checkout, Klarna offers payment options suited to the purchase and the customer’s circumstances. For example, Klarna may offer options to pay immediately, pay later, or pay in instalments.
Not all Klarna payment options may be available to all customers or for all purchases. Klarna conducts an assessment related to the payment method and decides which payment options can be offered to the customer.
Klarna payments are subject to Klarna’s own terms, which the customer accepts when making the payment. For questions about payment methods related to Klarna payments, invoices, instalment payments, payment periods, returns, and refunds, customers can contact Klarna.
9. Walley B2B invoice / Walley business invoice
Business customers can pay for their orders using a Walley B2B invoice, also known as a Walley business invoice, if the payment method is available at checkout and Walley approves the payment.
The invoice gives business customers more time to pay for online purchases. With an invoice, business customers receive 30 days of interest-free payment time for online purchases. An invoicing fee of €4.95 is added to the invoice.
To use the payment period, a business customer needs a positive credit decision, which is applied for in connection with the purchase transaction.
This payment method can be used for purchases of up to €5,000. Once the customer has received a positive credit decision and confirmed the purchase transaction, they will receive an invoice for the purchase by email or as an e-invoice.
When paying with a Walley business invoice, the customer enters the company's details and business ID during the payment process. A reference and note can be added to the invoice. If the customer wants an e-invoice, they can select the company's e-invoice address during Walleys payment process or enter the e-invoice address manually if the option is available.
The issuer of the Walley B2B invoice and credit is Norion Bank AB, business ID 556597-0513, the registered owner of the Walley trademark.
Norion Bank AB
Lilla Bommens Torg 11
Box 11914
SE-404 39
Sweden
By using a Walley business invoice, the customer accepts Norion Bank AB's general credit agreement terms during the payment process. By confirming the purchase, the customer accepts that the right to receive payment is transferred from the seller to Walley / Norion Bank AB and that the purchase price is paid in accordance with Norion Bank AB's instructions.
Orders paid using a Walley business invoice are delivered using a trackable delivery method to a Finnish delivery address approved by Walley during the payment process or to a pickup location in Finland. We reserve the right to verify the order and delivery details before delivery.
For questions concerning invoices, payments, and credit terms related to Walley business invoices, customers are served by Walley / Norion Bank AB.
Walley B2B customer service:
Phone: 0029 3700 300
Email: b2b@walley.fi
10. Order and payment confirmation
After a successful order, an order confirmation is sent to the email address provided by the customer. The order confirmation confirms the contents of the order, delivery details, and the payment method used.
The customer must check the order confirmation and report any errors to our customer service as soon as possible.
11. Delivery
We deliver orders as described in the Delivery Policy. The available delivery methods and delivery charges are shown at checkout before the order is confirmed.
More detailed information about delivery methods, delivery charges, delivery times, uncollected shipments, and transport damage can be found in the online store's Delivery Policy.
12. Withdrawal, returns, and refunds
As a general rule, consumer customers have a 14-day right of withdrawal under the Finnish Consumer Protection Act. The right of withdrawal does not apply to all products.
The right of withdrawal does not apply to products manufactured or modified according to the customer's specifications or clearly tailored to the customer's personal needs. Such products include, for example, pipes cut to length according to the customer's measurements and plastic sheets cut to length.
Consumers may submit a cancellation notice through the Cancel Order function in the online store, by email, in writing enclosed with the goods being returned, or using the cancellation form provided in the Returns Policy.
Business customers do not have a 14-day right of cancellation under the Consumer Protection Act. Returns by business customers shall be agreed separately on a case-by-case basis.
More detailed information on cancellation, returns, return costs, and refunds can be found in the online store’s Returns Policy.
13. Defects, Complaints, and Transport Damage
The customer must inspect the delivery immediately after receiving it.
If the product was damaged in transit, lost, defective, or otherwise does not correspond to the order, the customer must notify our customer service as soon as possible:
Parkanon Muovituote Oy
Email: tony.kirjonen@parkanonmuovituote.fi
Telephone: +358 45 234 3645
In consumer sales, we comply with the mandatory provisions on liability for defects under the Consumer Protection Act. For business customers, liability for defects is primarily determined by these terms and the applicable law.
14. Customer Service
Our customer service assists with questions concerning orders, deliveries, products, returns, and complaints.
Parkanon Muovituote Oy
Fennokatu 10
39700 Parkano
Finland
Telephone: +358 45 234 3645
Email: tony.kirjonen@parkanonmuovituote.fi
Customer service is available on weekdays from 08:00 to 15:00.
15. Limitation of Liability
Parkanon Muovituote Oy shall not be liable for indirect damages, such as loss of income, interruption of production, business disruption, or other consequential damage, unless mandatory legislation requires otherwise.
The rights of consumer customers are not restricted insofar as mandatory provisions of the Consumer Protection Act grant the customer greater rights.
16. Force Majeure
Parkanon Muovituote Oy shall not be liable for any delay or damage resulting from force majeure or another cause beyond our control. Such causes may include, for example, a strike, industrial action, an official decision, transport disruption, production disruption, telecommunications disruption, payment service disruption, import or supply chain disruption, fire, natural disaster, or another similar unforeseeable situation.
17. Disputes
We aim to resolve any disputes primarily by negotiating with the customer. The customer should first contact our customer service.
If a dispute between the consumer and Parkanon Muovituote Oy cannot be resolved through negotiation, the consumer may submit the matter to the Consumer Disputes Board for consideration.
Consumer Disputes Board:
kuluttajariita.fi
Before bringing the matter before the Consumer Disputes Board, the consumer must contact consumer advisory services:
kuluttajaneuvonta.fi
Disputes arising with business customers shall primarily be resolved through negotiation. If the matter cannot be resolved through negotiation, the dispute shall be resolved by a competent court in accordance with Finnish law.