Refund policy
RETURNS POLICY
Effective from June 12, 2026
1. General
This returns policy applies to orders placed in the online store of Parkanon Muovituote Oy.
Seller:
Parkanon Muovituote Oy
Business ID: 0934715-8
Address: Fennokatu 10, 39700 Parkano, Finland
Phone: +358 45 234 3645
Email: tony.kirjonen@parkanonmuovituote.fi
2. Consumer’s right of cancellation
As a general rule, consumer customers have the right under the Finnish Consumer Protection Act to cancel an order placed in the online store within 14 days.
The cancellation period ends 14 days after the customer or a third party designated by the customer, other than the carrier, has received the goods.
If the order is delivered in several batches, the cancellation period ends 14 days after the customer or a third party designated by the customer has received the final batch of goods.
Consumers do not need to provide a reason for cancellation.
3. Exceptions to the right of cancellation
The right of cancellation does not apply to all products.
The right of cancellation does not apply to products manufactured or modified according to the customer’s requirements or clearly tailored to the customer’s personal needs.
Examples of such products include:
- pipes cut to specified dimensions
- plastic sheets cut to specified dimensions
- products manufactured or modified according to measurements, requirements, or specific needs provided by the customer
These products cannot be canceled or returned solely due to a change of mind unless the product is defective.
The right of cancellation does not limit the customer’s right to file a complaint about a defective product.
4. Returns by business customers
Business customers do not have a 14-day right of cancellation under the Consumer Protection Act.
Returns, exchanges, and refunds for business customers are agreed separately on a case-by-case basis. Business customers must contact our customer service before returning the product.
5. Submitting a cancellation notice
A consumer customer must clearly notify us of the cancellation of the order no later than 14 days after receiving the goods.
Simply returning the goods or failing to collect the shipment is not sufficient as a cancellation notice.
A cancellation notice can be submitted in the following ways:
1. Through the online store’s Cancel order function
2. By email to tony.kirjonen@parkanonmuovituote.fi
3. In writing, enclosed with the returned goods
4. Using the cancellation form below
6. Cancel order function
Our online store has an electronic Cancel order function.
The Cancel order function can be found in the online store footer via the “Cancel order” link. Using this function, the customer can provide their name, the details of the order being canceled, and information about how confirmation of the cancellation should be delivered to the customer.
Before sending the cancellation notice, the customer is asked to confirm that the cancellation notice should be sent.
Once the customer has submitted and confirmed the notice of withdrawal, we will send the customer confirmation of receipt of the notice as soon as possible on a durable medium, in practice by email. The confirmation will state which order or agreement has been canceled and the date and time when the notice of withdrawal was received.
The “Cancel order” function is an additional way for consumers to exercise their right of withdrawal. The customer may still submit a notice of withdrawal by email, in writing, or using the withdrawal form.
7. Withdrawal Form
The customer may use the following form to withdraw from the purchase:
WITHDRAWAL FORM
Recipient:
Parkanon Muovituote Oy
Fennokatu 10
39700 Parkano
Finland
Email: tony.kirjonen@parkanonmuovituote.fi
Phone: +358 45 234 3645
I hereby notify you that I cancel the purchase I made concerning the following products:
Order number:
Product(s):
Date ordered:
Date received:
Customer’s name:
Customer’s address:
Customer’s email address:
Date:
8. Returning the Product
If the customer cancels the purchase, the goods must be returned without delay and no later than 14 days after the notice of withdrawal was submitted.
Return address:
Parkanon Muovituote Oy
Fennokatu 10
39700 Parkano
Finland
The product being returned must be packaged carefully. The customer is responsible for ensuring that the returned product is packaged so that it is not damaged during return transportation.
The customer must include their name, contact details, and order number with the return so that it can be matched to the correct order.
9. Condition of the Returned Product
The consumer may examine the product in the same way as in a store. The product may only be handled to the extent necessary to establish its nature, properties, and functionality.
If the product has been used or handled more than is necessary to establish its nature, properties, and functionality, we may deduct the reduction in the product’s value from the refundable amount.
The product being returned must, where possible, be returned in its original packaging together with all parts, accessories, and instructions supplied with it.
10. Return Costs
The customer is responsible for the costs arising from the return, unless the product is defective or incorrectly delivered or otherwise expressly agreed.
Return costs will not be reimbursed to the customer if the customer exercises their statutory right of withdrawal without the product being defective.
If the product being returned must, due to its size, weight, or nature, be returned by a means other than a standard postal parcel, the customer is responsible for the actual transportation costs incurred for such a return, unless the product is defective or incorrectly delivered.
11. Refund
When the purchase is properly canceled, we will refund the customer’s payment in accordance with the Consumer Protection Act.
The refund will be returned to the original payment method. Bank account details will only be requested separately if, for technical reasons, the refund cannot be returned to the original payment method.
We may withhold the refund until we have received the returned product or the customer has demonstrated that they have returned the product, whichever occurs first.
If the customer has chosen a standard delivery method other than the most affordable one we offer, we are not obliged to refund the additional costs incurred as a result.
12. Returns Made Using Klarna
If the order was paid with Klarna, the return or refund is processed through the payment method used.
Once the return has been received and processed, the credit information is forwarded to Klarna in accordance with the payment method. Klarna updates the invoice, payment plan, or refund according to its own terms.
For questions concerning payment methods related to Klarna payments, invoices, instalment payments, payment terms, and refunds, customers can contact Klarna.
13. Returns Made Using a Walley Corporate Invoice
If the order was paid by Walley B2B invoice / Walley corporate invoice, the return or refund is processed through the payment method used.
Once the return has been received and processed, the credit information is forwarded to Walley / Norion Bank AB in accordance with the payment method. Walley updates the invoice or credit according to its own terms.
For questions concerning invoices, payments, and credit terms related to Walley corporate invoices, customers are served by Walley / Norion Bank AB.
Walley B2B customer service:
Phone: 0029 3700 300
Email: b2b@walley.fi
14. Right of Exchange
Our products have a 14-day exchange right for consumer customers under the same conditions as the right of return, unless the product is one to which the right of withdrawal does not apply.
The right of exchange does not apply to pipes cut to a specified length, plastic sheets cut to a specified size, or other products manufactured or modified according to the customer's requirements, unless the product is defective.
The customer is responsible for return costs related to an exchange, unless the product is defective or was delivered incorrectly.
15. Defective Products and Complaints
If the product is defective, damaged, incorrect, or otherwise does not correspond to the order, the customer must contact our customer service as soon as possible.
Customer service:
Parkanon Muovituote Oy
Email: tony.kirjonen@parkanonmuovituote.fi
Phone: +358 45 234 3645
In consumer sales, we comply with the mandatory provisions of the Consumer Protection Act concerning liability for defects.
In the event of a defect, Parkanon Muovituote Oy is responsible for remedying the defect as required by law. Depending on the circumstances, this may mean repairing or replacing the product, reducing the price, or cancelling the sale.
16. Customer Service
For questions regarding returns, cancellations, exchanges, and complaints, our customer service is available on weekdays from 08:00 to 15:00.
Parkanon Muovituote Oy
Fennokatu 10
39700 Parkano
Finland
Phone: +358 45 234 3645
Email: tony.kirjonen@parkanonmuovituote.fi